Typical Task Flowchart

If a tenant deploys the WFM application, the CM, PM, and PLM task types are provided by default. For these tasks, the typical flowchart is as follows.

NOTE:

The flowchart may not apply to non-default task types. The following uses a typical PLM task as an example to describe the entire process.

1. After receiving a new task, open Mateline, touch the Task tab, and view the task to be handled.

   New tasks may come:

   1. System
   2. Dispatchers
   3. Other engineers

   The task is in DISPATCHED state.

   

2. View Task Information, Site Information, and Checklist, and determine whether to accept the task.
   NOTE:

   Most tasks come with an SLA time. After receiving a task, you must quickly determine whether to accept it. If the task is not yours reject it to the dispatcher.

   Table 1 Dotting functions in the acceptance phase

   Dotting Function	Description
   Accept	If the task is yours, touch ACCEPT. The task status changes to ACCEPTED. Visit the site to handle the task.
   Reject	If the task is not yours, touch REJECT. The task status changes to REJECTED. The task goes back to the dispatcher and disappears from your task list.

   

3. Open the task in the ACCEPTED state and touch DEPART.
   NOTE:

   • The longitude and latitude of the site are provided. Touch it to navigate to the site.
   • When handling a task, you can touch button to view more information, including contacts, other tasks related to the site, site maintenance history, and the SOP.

   Table 2 Dotting functions in the departure phase

   Dotting Function	Description
   Reassign	To transfer the task to another FME, touch REASSIGN, select an FME name, and enter the reassignment reason and description. The task then disappears from your task list and appears in the task list of the new FME. The task status changes to DISAPTCHED.
   Depart	Before visiting the site, touch DEPART. The task status changes to DEPARTED.

   

4. When you arrive at the site, touch ARRIVE and then handle the task.

   Table 3 Dotting functions in the arrival phase

   Dotting Function	Description
   Reassign	To transfer the task to another FME, touch REASSIGN, select an FME name, and enter the reassignment reason and description. The task then disappears from your task list and appears in the task list of the new FME. The task status changes to DISPATCHED.
   Suspend	SLA timing starts when the task is accepted. If SLA timing needs to be paused due to some special reasons (for example, a spare part cannot be delivered in time), you can touch SUSPEND and provide the suspension reasons. Touch RESUME before handling the task again.
   Arrive	When you arrive at the site, touch ARRIVE and provide related information or photos as required.

   

5. When handling the task, you can open Checklist to quickly report check results. After the task is complete, touch COMPLETE and provide related information.
   NOTE:

   Before touching COMPLETE, complete all checks listed in the checklist.

   Table 4 Dotting functions in the completion phase

   Dotting Function	Description
   Suspend	SLA timing starts when the task is accepted. If SLA timing needs to be paused due to some special reasons (for example, a spare part cannot be delivered in time), you can touch SUSPEND and provide the suspension reasons. Touch RESUME before handling the task again.
   Complete	When you arrive at the site, touch ARRIVE and provide related information or photos as required.

   

6. After the task is complete, click to check other tasks of the same site. If there is no other task, click LEAVE to close the task.